Welcome to the Garden Promotional Store FAQ page! Here, we aim to address common questions and concerns about our products, services, and policies. If you don’t find the answer you’re looking for, please feel free to contact our customer support team at [email protected].
Product Questions
1. What types of products do you offer?
We offer a wide range of gardening products, including accessories and spare parts, artificial plants, bark chippings, bike sheds, chainsaws, children’s garden tools, cold frames, compost bins & waste bags, compost, soil & bark chippings, digging tools, fertiliser, garden bistro sets, garden brushes & brooms, garden canes, plant support & tree stakes, garden chairs, garden clips ties & tags, garden decorations & ornaments, garden furniture, garden furniture accessories, and garden hand tools.
2. Are your products suitable for all types of gardens?
Yes, our products are designed to cater to a variety of gardening needs, whether you have a small balcony garden or a large backyard. We offer products that are versatile and suitable for different types of gardens.
Shipping & Delivery
1. What are your shipping options?
We offer two main shipping options:
- Standard Shipping: Delivered via DHL or FedEx, with a delivery time of 10-15 business days after dispatch. The shipping fee is $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS, with a delivery time of 15-25 business days after dispatch.
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once processed, your items will be packed securely and dispatched promptly.
3. Do you ship internationally?
Yes, we ship globally, with the exception of some remote areas in Asia and other regions. Our global shipping network ensures that you can enjoy our products no matter where you are.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.
Returns & Refunds
1. What is your return policy?
We stand by the quality of our products. If you are not satisfied with your purchase, you can return it within 15 days of receiving your order. Please ensure the items are in their original condition and packaging. For more details, visit our Returns Policy page.
2. How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details. We will guide you through the return process.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure that your payment information is protected. Your security is our top priority.
3. How do I update my account information?
You can update your account information by logging into your account on our website. If you encounter any issues, please contact our customer support team for assistance.
Contact & Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM (EST). We strive to respond to all inquiries within 24 hours.
Thank you for choosing Garden Promotional Store. We are committed to providing you with high-quality products and excellent customer service. Happy gardening!