At Garden Promotional Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges process. Please review the information below to understand our policies and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be:

  • Unused and in the same condition as when you received it.
  • In its original packaging with all tags and labels attached.
  • Returned within 15 days of receiving the item.

Note: Certain items are non-returnable due to their nature. These include:

  • Artificial Plants (due to hygiene reasons)
  • Compost, Soil & Bark Chippings (due to perishable nature)
  • Fertiliser (due to chemical composition)

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and details of the item(s) you wish to return or exchange. Use the template provided below to ensure all necessary information is included.
  2. Receive Instructions: We will provide you with a Return Authorization Number (RAN) and instructions on how to return the item(s).
  3. Ship the Item: Package the item securely and include the RAN on the outside of the package. Ship the item to the address provided in the instructions.
  4. Wait for Processing: Once we receive the item, we will inspect it and process your return or exchange within 5 business days.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Order Number]

Dear Garden Promotional Store Team,

I would like to request a return/exchange for the following item(s) from my order #[Order Number]:

  • Item Name: [Insert Item Name]
  • Reason for Return/Exchange: [Insert Reason]
  • Preferred Action: [Refund/Exchange for [Insert Item Name]]

Please provide me with the necessary instructions to proceed.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Refund Process

Once your return is processed, your refund will be issued to the original payment method within 7-10 business days. If you paid via PayPal, the refund will be credited to your PayPal account. For credit card payments, the refund will appear on your statement within the billing cycle.

Note: Shipping fees are non-refundable unless the return is due to an error on our part.

Contact Us

If you have any questions or need further assistance, please contact us at:

Email: [email protected]

Address: 833 South Brownell Road, Williston, US 05495

© 2025 Garden Promotional Store. All rights reserved.